Order Cancellation

Cancellation Window: Orders can only be canceled within 24 hours of placement. After this, cancellations are not possible.

How to Cancel: Contact our customer service at support@libasekhas.co.uk or WhatsApp: +44 7787 620370 within the 24-hour period.

Cancellation Fee: A £20 cancellation fee applies within the UK. International orders incur a fee of £20 + 2% of the order total.

Damaged Products

Reporting Damages: Notify us within 24 hours of delivery. Claims beyond this period will not be entertained.

Proof of Damage: Provide detailed photos of the damage and packaging.

Contact: Email support@libasekhas.co.uk or WhatsApp: +44 7787 620370.

Returns and Exchanges

Return Window: Claims must be made within 24 hours of delivery.

Return Period: UK: within 7 days, International: within 14 days.

Return Eligibility: Items must be unused, with original tags and packaging.

Shipping Costs: Return shipping costs are the customer’s responsibility.

Refund Process

Eligibility: Refunds apply only to cancellations within 24 hours or valid damage claims.

Processing Time: Approved refunds are processed within 7 business days.

Shipping Charges: Shipping fees are non-refundable.

Specific Conditions

Color & Embellishments: Slight variations due to screen display or handcrafted work are normal and not grounds for return.

Custom Orders: Custom-made items are non-refundable and non-exchangeable.

Jewelry: Due to hygiene reasons, returns are not accepted for earrings, necklaces, or nose pieces.

Legal Compliance

Consumer Rights Act 2015: This policy aligns with UK consumer protection laws.

Consumer Contracts Regulations 2013: We comply with regulations on returns, refunds, and cancellations.

Legal Actions

Fraud & Tampering: Any fraudulent damage claims or tampering with products will lead to legal action.